Grubwala is committed to delivering fresh, homemade food to our customers' doorstep in a timely and reliable manner. We have partnered with a third-party provider for last mile delivery services, and our delivery partners are compensated on a weekly basis based on the mutual terms and agreements between them and the third-party provider.

Delivery Charges
Our delivery charges vary depending on the distance between the pickup location and the customer's doorstep. For deliveries within 3 kilometers, we charge a flat rate of Rs. 35. For deliveries between 3 and 8 kilometers, we charge a flat rate of Rs. 55. Any deliveries beyond 8 kilometers are subject to additional charges, which will be communicated to the customer at the time of order confirmation.

Delivery Time
We strive to ensure that our deliveries are made in a timely and efficient manner. However, please note that delivery times may vary depending on factors such as traffic, weather, and order volume. We will do our best to communicate any delays or issues with the customer in a timely manner.

Delivery Partner Responsibilities
Our delivery partners are responsible for ensuring that the food is delivered to the customer's doorstep in a safe and hygienic manner. They are required to adhere to all relevant food safety and hygiene guidelines, as well as any additional instructions provided by Grubwala or the customer. Our delivery partners are also responsible for collecting payment from the customer at the time of delivery, and ensuring that the payment is accurate and accounted for.

Customer Responsibilities
Customers are responsible for providing accurate delivery information at the time of order placement. This includes providing a valid delivery address, contact information, and any additional instructions or requests. Customers are also responsible for ensuring that someone is available to receive the delivery at the specified time and location, and for making payment in a timely and accurate manner.

Contact Us
If you have any questions or concerns about our shipping and delivery policy, please contact us at [email protected] or call us at +91-8591114608. We are available to assist you 7 days a week from 11:00 am to 5:00 pm.