Privacy Policy — Delivery Partner App

Grubwala Delivery Partner  ·  Last updated: 4 August 2026

This Privacy Policy explains how AASK Dynamics Private Limited ("Grubwala", "we", "us") collects, uses, shares and protects information about delivery partners ("you", "Delivery Partner", "rider") who use the Grubwala Delivery Partner mobile application (the "App").

This policy covers the Delivery Partner app only. Our customer app and website are covered by a separate privacy policy.

1. Who this policy is for

The App is provided solely to onboarded delivery partners aged 18 or over. It is not directed at children, and we do not knowingly collect information from anyone under 18.

2. Information we collect

2.1 Account and identity information

• Full name, date of birth, email address, mobile number and home address.
• Emergency contact name and phone number.
• Government identifier numbers: PAN and Aadhaar.
• Photographs of your Driving Licence, Aadhaar card (front and back) and PAN card. You may either capture these with your camera or select existing images from your device's photo library.

2.2 Location information

We collect your precise (GPS) location, including while the App is in the background or your screen is off. This is core to the service: it is how we match you with nearby orders, navigate you to pickup and drop-off points, and show your live position to the customer and our dispatch team.

Location is collected during either of the following, and only then:

• while you are on duty (you have switched yourself online in the App); or
• while you have an active delivery that you have accepted — accepting an order starts location sharing automatically, even if you did not switch yourself online first.

Location sharing stops when you go offline, or when an automatically-started delivery is completed or cancelled. We do not collect your location when neither of the above applies.

2.3 Delivery and work information

• Photographs you take as proof of pickup and proof of delivery.
• Order offers, acceptances and rejections, delivery timestamps, and your shift preferences.

2.4 Financial information

• Bank account number and IFSC code, and/or UPI ID — collected only if you set up payouts or request a withdrawal.
• Cash-on-delivery amounts you collect and deposit, and your earnings history.

2.5 Device and technical information

• Device identifier and push-notification token, used to deliver order offers and account-status alerts.
• Device battery level and charging status, sent alongside each location update while location sharing is active. We use this to avoid assigning an order to a rider whose device is about to die mid-delivery.
• Notification activity — whether a notification we sent was delivered to your device, opened, or tapped. This is recorded against your delivery-partner account and is used to measure whether order alerts are actually reaching you, and to improve the alerts we send.
• Crash and diagnostic data, via Google Firebase Crashlytics.

2.6 Customer information you receive

To perform a delivery you receive the customer's name, delivery address, approximate map location and contact number. If you tap to call the customer or to open directions, that information is passed to the corresponding app on your own phone (for example your dialler or Google Maps) and may then be retained by those apps or by your own accounts, outside our control. Use customer information only to complete the delivery.

3. How we use your information

Purpose	Information used
Verify your identity and eligibility to work as a delivery partner	Identity documents, PAN/Aadhaar, date of birth
Offer you nearby orders and navigate you to pickup/drop-off	Location, order data
Show live delivery progress to the customer and dispatch team	Location, name, mobile number
Calculate earnings, reconcile cash-on-delivery, and pay you	Delivery history, COD amounts, bank/UPI details
Send order offers and account-status alerts, and measure whether they reached you	Push token, device id, notification activity
Investigate delivery disputes, fraud or policy violations	Delivery history, proof photos, location history
Keep the App stable and fix defects	Crash and diagnostic data, battery status

We do not use your information for third-party advertising, and we do not sell it.

4. How we share your information

• Customers whose order you are delivering see your first and last name, your mobile number, and your live location and estimated arrival while the delivery is in progress.
• Our operations and dispatch team can access your profile, submitted documents, location and delivery history in order to run dispatch, verify documents and handle support.
• Service providers who process data on our behalf to make the App work — including Google Firebase (push notifications and crash reporting), Google Maps (navigation), our SMS provider (one-time passcodes), our payment/payout provider, and our cloud hosting and storage providers.
• Legal and safety — we may disclose information where required by law or legal process, or to establish, exercise or defend legal claims, or to protect the rights, safety and property of Grubwala, our delivery partners or our customers.

5. Data retention

We keep your account, identity and delivery records for as long as your account is active, and afterwards for as long as needed to meet tax, accounting, legal, dispute-resolution and fraud-prevention obligations. Location history is retained for the period needed to support live dispatch, delivery records and support investigations, after which it is deleted or aggregated. Financial and tax records are retained for the period Indian law requires.

6. Your rights and choices

• Access and correction — you can view and update most profile information in the App under Profile → Edit Profile, or ask us using the contact details below.
• Location — you control when location sharing runs by going offline, and by completing or cancelling an active delivery. You can also revoke the location permission entirely in your device settings, though the App cannot offer you deliveries without it.
• Notifications — manage notification permissions in your device settings.
• Account deletion — in the App, go to Profile → Account → Delete account, which opens our deletion request page, or contact us directly. Because deletion affects settlement, payout and tax records, requests are verified and processed by our operations team, normally within 7 working days. We settle any pending dues first, and retain the minimum records the law requires.
• Withdraw consent or complain — you can contact us at any time to withdraw consent where processing is based on consent, or to raise a grievance, using the details in section 9.

7. Security

We use HTTPS/TLS encryption for communication between the App and our servers, and access to our internal administrative systems is limited to authorised personnel.

No method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security. We keep our safeguards under active review and improve them over time. If you believe your account or your submitted documents have been accessed improperly, contact us immediately using the details below and we will investigate.

8. Changes to this policy

We may update this policy from time to time. We will change the "Last updated" date above, and we will tell you about material changes through the App or by other reasonable means. If you continue using the App after a change takes effect, that change applies to you.

9. Contact us and grievances

If you have a privacy question, wish to exercise a right described above, or want to raise a grievance about how we have handled your information, contact us using the details above and we will respond within the timeframes required by applicable Indian law.